Recent Posts

Water Damage at Kerrville, TX Retail Store

7/13/2017 (Permalink)

Water Damage Water Damage at Kerrville, TX Retail Store Another pleased customer for SERVPRO of The Hill Country!

Back in April, the Texas Hill Country definitely experienced those "April Showers". Most storms are short lived, but when they roll in, one can expect bouts of heavy rain and strong winds. 

When SERVPRO of The Hill Country was called out to this cell phone retail store in Kerrville, Texas, it had recently stormed. The rain was hitting the front door and began seeping through the bottom seal of the door. SERVPRO was called immediately and our highly-trained team of technicians were able to get on the scene fast to reduce the amount of water damage done to this commercial building. Our professionals set up air movers and in a few short days, the carpet around the door was dry and equipment was ready to be removed. 

Establishing an ERP for Your Business

7/6/2017 (Permalink)

You can’t plan when an emergency will arise, but you can prepare for it before it does. This is especially important if you are a business owner. When a disaster occurs in your business, everything screeches to a halt. You are no longer able to help your customers and clients. You are no longer able to offer your services. You are no longer bringing in an income. Business has been interrupted and depending on the extent of the damage, you may be looking at a long road to recovery – not just for remediation, but also to get your business back to where it was before the disaster happened. So, what can you do to prevent an emergency situation from shutting down your business? While you can’t necessarily prevent disaster from occurring (it happens to the best of us), you can prepare for what to do when it does. Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how fire and water affect your business.

That is where SERVPRO of The Hill Country comes in. We can establish a plan for your business using our ERP, or Emergency READY Profile.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time (and from one more headache) if you ever need it.
  • A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime.
  • Establishes SERVPRO of The Hill Country as your emergency mitigation and restoration provider. You have a provider that is recognized as an industry leader and is located right here in The Hill Country.
  • Identifies the line of command for authorizing work to begin. This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
  • Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Ready to set up an Emergency READY Profile for your business? Give SERVPRO of The Hill Country a call today! (830) 995-4102

Mold Remediation Should Not Be A DIY Project

6/21/2017 (Permalink)

Do-it-yourself projects can be a great way to save money while fixing things up around your home or business. However, certain DIY projects shouldn’t be done yourself; some require the attention of a certified professional. One DIY project that many try to tackle by themselves is removing mold. Now don’t get me wrong, there is some mold that you can take care of with everyday cleaning products, such as mold that is growing inside of your shower. However, when it comes to large infestations, you need to step back and hire a trusted remediation company that is trained and experienced in removing mold from your home. That is where SERVPRO of The Hill Country comes in!

When you find a mold colony growing along the outside of a wall, it is usually just the tip of the iceberg. It isn’t until you start removing the drywall and/or insulation that you can see the full extent of the affected areas. Attempting to remove mold yourself can actually make the situation worse. Agitating the mold causes the spores to be released into the air. These spores can float throughout your duct system and home, and if they land in a spot where the conditions are right, these spores will reproduce and mold will begin to grow in a different area of your home. This is why it is important to hire a certified mold remediation company like SERVPRO of The Hill Country. Our highly-trained technicians treat your home as if it were their own. They don’t cut corners to get the job done fast; they take the extra precautionary measures to ensure that the job is done properly. If you discover mold in your home or commercial building and aren’t really sure what the next step is, calling SERVPRO of The Hill Country is a great place to start. Our friendly office staff will be happy to answer any questions you may have and set up an appointment for our “Mold Guru” to come out and give you an estimate.

Understanding Mold

6/16/2017 (Permalink)

Mold Remediation Understanding Mold Mold was discovered in the kitchen of this Boerne home.

Mold is a problem that homeowners have been dealing with for centuries. In fact, every house and environment has mold spores; they are a normal part of the air we breathe. When there is a greater concentration of mold spores is when mold becomes a problem. 

Mold needs three things in order to thrive: a source of food, an ideal temperature, and moisture. Mold will feed on dirt and dust which is present in every home. And most houses are kept at temperatures that are almost always ideal for mold growth. As for moisture? Moisture can come in more than one form. Most people believe that you need to have experienced some kind of water damage (i.e. flooding, burst pipe, malfunctioning appliance) to encourage mold growth. While that can be true, especially if remediation isn't done within 24-48 hours, this is not always the case. If your home has a relative humidity of 60% or greater, mold can grow in your home, regardless of if you experienced water damage or not. A musty smell is usually the first sign that you have a mold problem in your Hill Country home. 

Finding mold in your home or business can be panic-inducing, but that is what we are here for. SERVPRO of The Hill Country is here to help, just as we have been for the past 14 years. We have a great, professional team of highly-trained technicians that will make your mold problem "Like it never even happened."


Mold Growths Found in Fredericksburg Home

6/16/2017 (Permalink)

Mold Remediation Mold Growths Found in Fredericksburg Home Green mold and black mold growing on the inside of the wall.

When conditions are ideal for mold, it will grow. And if it is not addressed at the first signs, mold can slowly begin to infest your entire house. That was the situation when SERVPRO of The Hill Country was called out to this house in Fredericksburg. The homeowner initially called us when he noticed a mold colony behind his oven. Upon further investigating, our crew realized that the colony behind the oven was just the beginning of it. They found that most of this home had been affected by mold. As you can see in the picture, there are both green and black molds growing on the wall. Much of the room looked like the small section you see here. 

If you find mold colonies in your Hill Country home, call us at SERVPRO of The Hill Country. We have been serving our community for almost 15 years.


Kerrville Church Experiences Water Damage

6/11/2017 (Permalink)

Commercial Kerrville Church Experiences Water Damage A damaged section of ceiling in this Kerrville church when the building experienced water damage after a recent storm.

SERVPRO of The Hill Country was recently called out one night when a severe storm rolled through Kerrville, Texas. The strong winds and torrential rains proved to be too much for the roof on this Kerrville church. Water began leaking from the ceiling and, soon, there was flooding throughout the building. An employee took steps to minimize additional damage by mopping up most of the standing water and putting garbage cans below where it was dripping from the ceiling. Then they called us, the trusted team at SERVPRO of The Hill Country, to handle the rest! Our technicians tarped the roof to keep any additional rain from getting in, removed standing water, and set up air movers and dehumidifiers throughout the building to ensure that the affected areas would be thoroughly dried out and make it "Like it never even happened."

If you experience a flood, or any kind of water damage, in your Hill Country office or commercial building, call us right away. SERVPRO of The Hill Country is here to help 24/7!


Collapsed Ceiling in Kerrville

6/11/2017 (Permalink)

Storm Damage Collapsed Ceiling in Kerrville Due to a roof leak, this ceiling collapsed after becoming saturated with rain water.

We're no stranger to severe weather here in Texas. In the past few months alone, our area has been impacted by floods, tornadoes, and hail, just to name a few. While we do our best to be prepared for disaster, sometimes the extent of the damage is far worse than we could ever imagine. What would you do if one night you're sound asleep in your warm, cozy bed when all of a sudden the ceiling collapses because it has become extremely saturated with water? That was the reality for this Kerrville homeowner after a recent storm. An incident like this is absolutely devastating but SERVPRO of The Hill Country is here to see you through to the other side; SERVPRO is here to help!

No matter when disaster hits, SERVPRO of The Hill Country is here to help 24 hours a day, 7 days a week, every single day of the year.  Rain or shine, big or small -- we are here to help make your loss "Like it never even happened." We have been serving our community for almost 15 years.


Four Steps To Successful Mold Remediation

6/9/2017 (Permalink)

Mold Remediation Four Steps To Successful Mold Remediation If you find mold in your Hill Country home, call SERVPRO of The Hill Country.

All it takes is a small water leak or excess humidity for mold to form in your home or business. SERVPRO of The Hill Country is committed to helping you make it “Like it never even happened.”

  1. Call SERVPRO of The Hill Country at 830-995-4102

SERVPRO of The Hill Country has been serving our community for almost 15 years. We have extensive experience in successfully mitigating mold in homes, offices, and large warehouses.

  1. Set up an appointment

It is important to set containment and air filtration. It will limit the spread of mold spores and improve air quality.

  1. Mitigation

It is important to remove mold and mold-infested materials to insure that the source of the problem has been taken care of.

  1. Post-Testing

We recommend testing from an Industrial Hygienist to verify that mitigation was completed correctly and thoroughly.

Flooding in The Hill Country

6/3/2017 (Permalink)

Water Damage Flooding in The Hill Country Has your Texas home been affected by flood waters?

Did you know that flooding is the most common natural disaster? Here in Texas, we are no stranger to floods. The sky grows dark; the ominous clouds roll in. You see the wind tousle the branches in the trees. The lightning flashes, thunder rumbles, and the next thing you know you hear the rain hit the roof of the house. You listen to the rain get heavier and heavier. You watch the water accumulate across your property and then, what seems like a split second, the water in now intruding into your home. Take the measures to prevent additional damage to your home or office, then call SERVPRO of The Hill Country to properly take care of the damage that has already been done. We have a team of highly-trained professionals who have been helping us serve our community for almost 15 years! Let us help make it "Like it never even happened."

If your Hill Country home or commercial building is affected by a flood, give us a call day or night! SERVPRO of The Hill Country is always "Here To Help"! (830) 995-4102

Storm Damage in Kerrville, TX

5/31/2017 (Permalink)

Storm Damage Storm Damage in Kerrville, TX Water damage was observed around a ceiling fan after storms caused roof damage to this Kerrville home.

That May weather has arrived here in Texas. This past week, we have been experiencing strong storms wiping through the Hill Country area. Heavy rain, strong winds, thunder and lightning, and flooding is the norm when these storms roll in. This is when our phones at SERVPRO of The Hill Country start ringing; calls from people who are in need of help with various degrees of storm damage, from roofs that are leaking to flood waters that rose too high and intruded into the house. We are here to help 24-hours a day, 7-days a week, 365-days a year, and no job is too big or too small.

Over the Memorial Day Weekend, SERVPRO of The Hill Country was called out to a home in Kerrville, Texas. The homeowner noticed wet spots developing on her ceiling after a bout of heavy rain and strong winds. Upon arriving at the residence, our team noticed that a number of shingles on the roof had been blown off because of the storm. Our professionals tarped the roof to prevent further water from entering and damaging the home. Then they took to cleaning up any standing water before setting up air movers to properly dry out the damp areas.

If you experience storm damage, water damage, or flooding, don't hesitate! Call us immediately - we are here to help! 

SERVPRO of The Hill Country -- (830) 995-4102