Recent Posts

Contaminated Water after a Storm

5/25/2022 (Permalink)

Should you experience a flood in your home after a storm, our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO® of The Hill Country are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for almost 15 years! We are here to help!

How Quickly Does Mold Grow After Water Damage

5/24/2022 (Permalink)

Maybe you had a water leak from a plumbing problem or from a leaky refrigerator. Maybe we had a major storm, hurricane, or tornado sweep through the San Antonio area. Either way, now your home has water damage. Depending on how severe the water damage, you are probably asking yourself, “Should I clean up the water damage myself or hire a professional?”.  The following are a couple things to consider. First, hopefully, the water damage will be covered by your insurance company. SERVPRO of The Hill Country works with all insurance companies in the area and knows what each company is looking for (this will make things easier on you). Second, if the area is not properly and completely dried out, even in the areas you cannot see, the structure will more than likely suffer secondary damage. What is secondary damage? Mold growing in your home is known as secondary damage after a water damage event. Mold needs moister to grown and it can grow within 24-48 hours.  Time is a factor after a water damage. If mold is already growing in your home after a water damage, SERVPRO of The Hill Country can remediate that as well. We are here to help. Give us a call today!

What Secondary Damage can occur after Storm Damage?

5/16/2022 (Permalink)

After roof leaks or flood damage, if not properly dried and treated, a home or business can develop mold from moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of The Hill Country strives to prevent secondary damage every time we remediate storm or water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If storm damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to: excessive rain, storm damage, leaky roof, flood damage, a water heater leak, sink overflow, fire, refrigerator leak, or any other reason water has invaded your home or business, please know that SERVPRO of The Hill Country is here to help.  Faster to Any Disaster

The Hill Country Water Removal Experts

4/27/2022 (Permalink)

Have you ever came home to standing water?
Perhaps you just enjoyed a long 3 day weekend out of town only to come home to find water on your tile, carpet, or hardwood?

Unfortunately, these things happen, and often times can arrive at the most inopportune times.

Fortunately, SERVPRO of The Hill Country is here to help.  We like to assure people that even if you aren't prepared for a water event to happen SERVPRO always is!

We have the knowledge and experience to help with whatever your situation is, so, even if your kitchen is flooded don't be afraid, give us a call and we'll take care of it all!

Let us take care of the work and hardships so you don't have to.  We'll be happy to make it "Like it never even happened."

Learning how to use your fire extinguisher

4/27/2022 (Permalink)

 

How do I use my new fire extinguisher?

Once you've made your purchases, familiarize yourself with the fire extinguisher directions so you’ll be prepared in case you need to put out a fire. Typically, fire extinguishers are fairly easy to use in the case of a fire. Most of the types operate using the P.A.S.S. technique:

  • Pull the pin on the fire extinguisher in order to break the tamper seal.
  • Aim the fire extinguisher low, with the nozzle pointed at the base of the fire. 
  • Squeeze the handle of the fire extinguisher to release the extinguishing agent. 
  • Sweep the nozzle from side to side while pointed at the base of the fire until it is extinguished. 
  • If the fire re-ignites, repeat the last 3 steps.

 To learn more about fire damage restoration from SERVPRO of The Hill Country, click HERE.

Source: Nationwide

Cooking is the Number One Cause of House Fires

4/25/2022 (Permalink)

Cooking is the Number One Cause of House Fires, According to the National Fire Protection Association

The number one source of house fires is cooking – usually leaving pots or pans unattended on the stove while you run away to do something for “just a minute.” The NFPA says that 40% of all house fires, or an average of 156,600 per year, start this way, causing approximately $853 million in property damage. Two-thirds of the fires started because the food or other materials caught fire.

Fires are more likely to start on a range (57%) as compared to the oven (16%), mainly due to frying. Most injuries occur when the cook tried to put out the fire.

Safety tips:

  • Be alert when cooking and don’t leave food unattended.
  • Don’t throw water on a grease fire, put a lid on the pan to smother the fire.
  • Keep clothing, pot holders, paper towels and other flammable items away from the stove.
  • Have working smoke detectors in the house and keep a fire extinguisher nearby just in case.

Sources: National Fire Prevention Association

Different Types of Fires

4/18/2022 (Permalink)

There are five different types of fires, each designated by a letter.

Type A: The most common type of fire, Class A fires have combustibles that include paper, wood, cloth, plastic, trash and other ordinary materials that may be found in any home or business.

Type B: Fires caused by flammable liquids are considered Class B fires. These flammable liquids include gasoline, paint and oil. A Class B fire may also include combustibles such as propane or butane, which are flammable gases.

Type C: Electrical fires are Class C fires and include fires that originate from outlets, wires and other electrical components.

Type D: Any fire caused by combustible metals such as magnesium, sodium, aluminum and potassium, also known as chemical fires, are Class D.

Type K: Combustibles such as cooking oils, grease and fats are Class K fires.

Whatever type of fire your home or business has suffered, SERVPRO of The Hill Country can help! Please call today to get the process started with certified professionals who work with your insurance.

Why SERVPRO? SERVPRO of The Hill Country Employees are Well-Trained

3/21/2022 (Permalink)

Back in 1992, SERVPRO Corporate developed a National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry professionals.

The National Training Center offers employee training as a self paced program designed specifically for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

SERVPRO is an approved IICRC (Carpet and Upholstery Cleaning) Training School that offers year-around classes in the following categories:

  • Fire Restoration
  • Water Restoration
  • Carpet Cleaning
  • Upholstery Cleaning
  • Applied Structural Drying

In addition, SERVPRO of The Hill Country is bio hazard and mold certified as well. Click HERE to view our full list of certifications and affiliations. Here to Help

Why SERVPRO? SERVPRO of The Hill Country is at the Forefront of Continuing Education for the Insurance Industry for Damage Restoration

3/21/2022 (Permalink)

 

CE Credit Courses for P&C Insurance and Real Estate License

SERVPRO of The Hill Country offers complementary continuing education credits for insurance and real estate industry professionals.  Call today to find out when and where the next class is.

SERVPRO of The Hill Country offers both credit and noncredit courses for: insurance agents, real estate professionals, insurance adjusters, and franchise staff. These programs are designed to improve familiarity of emergency mitigation. Class topics include:

  • Fire Damage Restoration
  • Water Damage Restoration
  • Mold Restoration and Remediation
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

When we all work together for our clients, everyone wins. Striving for the most efficient and cost-effective restoration process is always the goal. SERVPRO of The Hill Country is happy to offer Continuing Education credits in our specialty lines of business.

Why SERVPRO – SERVPRO of The Hill Country Has Been Locally Owned and Operated in San Antonio for Years

3/20/2022 (Permalink)

 

Locally Owned Restoration Company Near Me

The owner of SERVPRO of The Hill Country is a resident of San Antonio himself and has been helping home and business owners in the San Antonio area for over a decade. We have worked with all the insurance companies and know many of the agents. We are here to help not only you and your home/business, but The Hill Country as well. When The Hill Country is successful, we are all successful. We service the surrounding areas of: Kerrville, Boerne, Bandera, Blanco, and Fredericksburg as well. Each franchise of SERVPRO of individually owned and operated. Click HERE to view our team and HERE to learn more about us. SERVPRO of The Hill Country is Here to Help.