Recent Posts

Did you know that SERVPRO of The Hill Country also cleans up sewage backups?

4/28/2021 (Permalink)

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. Our professionals at SERVPRO of The Hill Country have specialized training and equipment to quickly and safely clean contaminants like sewage.

Water damage can be classified by the three types of contaminated water. Our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO of The Hill Country are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safely and properly restoring homes and businesses for almost 15 years! We are here to help!

Toilet Overflow or Sewer Backup?
Call our office today (210) 361-3235

Learning About Smoke Alarms

4/28/2021 (Permalink)

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. 

Here's what you need to know:

  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Large homes may need extra smoke alarms.
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • Today’s smoke alarms will be more technologically advanced to respond to a multitude of fire conditions, yet mitigate false alarms.
  • When a smoke alarm sounds, get outside and stay outside.
  • Replace all smoke alarms in your home every 10 years.

Source: National Fire Protection Agency Online

Fire Damage Restoration by SERVPRO of The Hill Country

4/27/2021 (Permalink)

When a fire occurs in your Hill Country home, it is not only the fire that can leave damage. Smoke and soot can cause damage to your property. Soot and smoke is very invasive. They can penetrate various cavities within your home thus causing hidden damage and odor. At SERVPRO of The Hill Country, we have a team of highly-trained professionals whose smoke damage expertise and experience allows them to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke – wet and dry. Because of this, there are also different types of soot residue. Before restoration can begin, SERVPRO of The Hill Country will test the soot to determine which type of smoke damage occurred in your home. Based on the information identified during pretesting, the proper cleaning procedures will be executed.

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  SERVPRO of The Hill Country has the equipment, expertise, and experience to restore any fire and smoke damage that has affected your home.

Need a professional to restore your home after a fire? Call SERVPRO of The Hill Country Today – (830) 995-4102

We service most areas of San Antonio and the Texas Hill Country, including Boerne, Junction, Kerrville, and Fredericksburg.

Fire Types or Classes

4/19/2021 (Permalink)

There are five different classes of fires, each designated by a letter.

Class A: The most common type of fire, Class A fires have combustibles that include paper, wood, cloth, plastic, trash and other ordinary materials that may be found in any home or business.

Class B: Fires caused by flammable liquids are considered Class B fires. These flammable liquids include gasoline, paint and oil. A Class B fire may also include combustibles such as propane or butane, which are flammable gases.

Class C: Electrical fires are Class C fires and include fires that originate from outlets, wires and other electrical components.

Class D: Any fire caused by combustible metals such as magnesium, sodium, aluminum and potassium, also known as chemical fires, are Class D.

Class K: Combustibles such as cooking oils, grease and fats are Class K fires.

If your home or business has experienced fire or smoke damage, please give us a call today. SERVPRO of The Hill Country is Here to Help. Click here to learn more about fire damage restoration with SERVPRO of The Hill Country.

Why SERVPRO? SERVPRO is "Institute of Inspection Cleaning and Restoration Certified"

3/22/2021 (Permalink)

If you or your business has suffered a water damage, fire damage, mold damage, or bio hazard damage, odds are it has affected some sort of fabric or textile in your home.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property.

Do you need upholstery cleaning or carpet cleaning for your home or business performed by a company that is llrc certified?  SERVPRO of The Hill Country cleans upholstery for general cleaning, pet dander, smoke damage, office carpet tile, and more. Yet another smart reason to choose SERVPRO of The Hill Country.

Source: http://www.IICRC.org

Why SERVPRO? SERVPRO® Will Work with Your Insurance

3/22/2021 (Permalink)

In the unfortunate event your home or business suffers: water damage, fire damage, mold damage, or bio-hazard clean up needs,  SERVPRO® of The Hill Country will work seamlessly with your insurance company.  This means less hassle and less worry for you. Our employees talk with insurance adjusters every day to make sure things are billed correctly with the insurance company and the job is properly documented to ensure things are going according to plan. Being in business for years and years, whatever property and casualty insurance you or your company uses, odds are we have worked with them in the past.  If you need the job done right and less hassle for you, please do not hesitate to call SERVPRO® of The Hill Country. (830) 995-4102 "Smart Choice"

Why SERVPRO? SERVPRO is Hazmat and Bio Hazard Removal Trained

3/21/2021 (Permalink)

Bio hazard clean up is considered: blood clean up, urine clean up, human feces clean up, animal feces clean up, vomit clean up, trauma scene clean up, and other human fluids.  General maid and janitorial services will not remove these items due to their potentially hazardous nature.  SERVPRO of The Hill Country technicians are trained and properly uniformed to safely remove bio hazardous materials. This is why you can rely on SERVPRO of The Hill Country to get the job done quickly, safely, and to sanitation standards.  Many homes and buildings that have been left unattended and/or improperly cared for will generally require this type of service. SERVPRO of The Hill Country will remove all hazardous items and properly dispose of them. If you or your business is in need of bio hazard removal, please do not hesitate to call today.

Why SERVPRO - SERVPRO's Mold Technicians are Mold Certified

3/20/2021 (Permalink)

Are you smelling mildew or a musty odor in your home or business?  Can you visually see mold growth? SERVPRO of The Hill Country can perform your mold remediation / removal using a Mold Certified Technician so you know it's done right. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants. Additionally, in the state of Texas, a company can either perform mold testing or perform mold remediation - a company cannot perform both services. SERVPRO of The Hill Country performs mold remediation.

Don't hesitate to give SERVPRO of The Hill Country a call today to set up a time to start the mold remediation process.

Why SERVPRO? SERVPRO is Faster to Disaster

3/20/2021 (Permalink)

SERVPRO of The Hill Country offers a 24 hour emergency service.  Our office is open Monday through Friday, however there will always be someone to answer your call after hours and on the weekends.  If the event is classified as an emergency, SERVPRO of The Hill Country will be out right away regardless of time or day.  When hurricanes, floods, wild fires, and other disasters strike all around the country, SERVPRO franchises band together and travel sometimes thousands of miles to come to the disaster area to help restore homes and businesses affected. If there is a catastrophic event in your area, SERVPRO will call in "extreme teams" that will arrive in your city or town to help cover more ground and to help more home and business owners. If your home or business has suffered a water damage or other emergency event, please do not hesitate to call.  

Why SERVPRO? SERVPRO Uses Industrial Grade Equipment and Cleaning Products on your Home or Business

3/19/2021 (Permalink)

If your home or business has suffered a water damage event, simply cleaning up the water and opening up the windows will not completely dry the space, leaving your home or business vulnerable to future mold growth (known as secondary damage).  SERVPRO of The Hill Country uses industrial grade dehumidifiers and fans to completely dry your home or business.  SERVPRO of The Hill Country uses moister testing devices to make sure your walls, closets, and floors are dry before we leave your home and close out the job.  In addition to drying, commercial grade anti-fungal treatments are applied in order to prevent mold from forming.

If your home or business has suffered a fire damage event, air scrubbers are brought in to the area to "scrub" the air clean and remove the chemical and smoke odor. In addition to air scrubbers, special cleaning agents are used to save as many smoke-affected items as possible in your home or business.

If your home or business has suffered a water damage, fire damage, or mold growth event, please do not hesitate to call us today.