Recent Posts

Mold Growth in a Restaurant in San Antonio

7/15/2021 (Permalink)

Upon moving appliances, a restaurant in the San Antonio area found mold in their commercial kitchen. After receiving a protocol, the professionals at SERVPRO of The Hill Country were called in to remediate the mold. If a kitchen is not properly ventilated, steam from cooking can cause moisture that can produce mold after prolonged exposure. SERVPRO of The Hill Country strongly encourages any place with a commercial kitchen: church, hotel, restaurant, etc. to have their commercial kitchens deep cleaned at least twice a year. When SERVPRO of The Hill Country deep cleans, we sanitize as well as remove any dirt and/or food particles. We will move the fixtures to the best of our abilities and clean in and around those as well - something that is not typically, frequently done. To schedule a deep cleaning of your commercial kitchen, call SERVPRO of The Hill Country: (830) 995-4102

Outside Chores to do in order to Prevent Water Damage

7/15/2021 (Permalink)

1. Be careful where you plant

Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

2. Clean out roof gutters

You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

Water Damage to Wood Flooring

7/15/2021 (Permalink)

It doesn’t require a disaster of the scope of a spring flood or hurricane to damage a wood floor. Plumbing leaks, fire hoses and the upstairs neighbor’s overflowing tub might pose problems for porous wood floors and substructures. Whatever the cause, water causes warping, and can trigger mold and mildew growth that can ruin wood. Major flooding creates problems in foundations and walls that must be addressed, but the first step in mitigating the damage done by water to a building -- including its wood floors -- is to gently but quickly ventilate and dry materials.

SERVPRO® of The Hill Country uses commercial-grade machines that extract the water from the wood flooring with a powerful force.  If we are called immediately following a water damage event, there is a good possibility we can save your wood floors from buckling using the high-powered water extractors.  Don't hesitate to call right away.

Source: Homeguides Online

Local Storm Causes Water Damage to a Home in The Hill Country

5/26/2021 (Permalink)

SERVPRO of The Hill Country got a call from a homeowner in the middle of the night stating broken windows from a storm were letting in water and causing water damage to her second floor bedroom. There was water on the carpeting and water seeping in through the walls through the window sill. The homeowner was very upset and needed us to come right away. We are open 24 hours for emergency service, so the professionals at SERVPRO of The Hill Country were there for her within an hour. We helped to board the window and to begin to remove the water. Later, air movers and industrial grade dehumidifiers were placed in the room to completely dry out the area. The affected area was also treated for mold prevention. To learn more about storm damage restoration, please click here or call today!

Hot Water Heater Leak Causes Damage in San Antonio Kitchen

5/25/2021 (Permalink)

SERVPRO of The Hill Country responded to an emergency water damage call in this San Antonio home. Summer had just begun, and mom along with her two children were enjoying the slower pace of life. The three had spent the morning in their pool and worked up quite the appetite. Mom decided to step inside to get food started for lunch while the kids stayed outside and dried off. Mom opened the backdoor and there in front of her was a flood in her kitchen and a hole in her ceiling. She shut off the water, called her children in to help, and then called us -- SERVPRO of The Hill Country to mitigate the rest of the water damage. The woman had discovered that her hot water heater was to blame for this disaster. The hot water heater, which was located in the attic above the kitchen, had sprung a leak. As more and more water was absorbed by the drywall, water began to pool and the kitchen ceiling started to bow. Eventually the ceiling couldn’t hold the weight of the water any longer and the water flooded the kitchen. Our technicians cleaned up the ceiling debris and extracted the standing water. They also cut and removed additional drywall that had been affected by water damage. It is important to get rid of drywall that has gotten wet as soon as possible because when it gets wet, it loses its structural integrity, and it will help minimize the potential of mold growth. After several days of drying, the moisture levels had met our dryness goal. Another home back to normal after experiencing a water damage emergency. With the help of our team at SERVPRO of The Hill Country, the disaster was "Like it never even happened."

The Hill Country - Are you Storm Aware?

5/17/2021 (Permalink)

As we continue to see storms throughout The Hill Country area cities, we at SERVPRO® of The Hill Country want you to be aware of what the different threat levels mean so that you can be prepared for whatever happens. 

Flash Flood Watch

A Flash Flood Watch is issued when conditions are favorable for flash flooding. It does not mean that flash flooding will occur, but it is possible.

Flash Flood Warning

A Flash Flood Warning is issued when flash flooding is imminent or occurring.

Flood Watch

A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.

Flood Warning

A Flood Warning is issued when flooding is imminent or occurring.

If your home or commercial building ever suffers flood damage, call the SERVPRO® of The Hill Country experts. "Like it never even happened." 

Faster to Any Disaster: 830-995-4102

Did you know that SERVPRO of The Hill Country also cleans up sewage backups?

4/28/2021 (Permalink)

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. Our professionals at SERVPRO of The Hill Country have specialized training and equipment to quickly and safely clean contaminants like sewage.

Water damage can be classified by the three types of contaminated water. Our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO of The Hill Country are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safely and properly restoring homes and businesses for almost 15 years! We are here to help!

Toilet Overflow or Sewer Backup?
Call our office today (210) 361-3235

Learning About Smoke Alarms

4/28/2021 (Permalink)

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. 

Here's what you need to know:

  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Large homes may need extra smoke alarms.
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • Today’s smoke alarms will be more technologically advanced to respond to a multitude of fire conditions, yet mitigate false alarms.
  • When a smoke alarm sounds, get outside and stay outside.
  • Replace all smoke alarms in your home every 10 years.

Source: National Fire Protection Agency Online

Fire Damage Restoration by SERVPRO of The Hill Country

4/27/2021 (Permalink)

When a fire occurs in your Hill Country home, it is not only the fire that can leave damage. Smoke and soot can cause damage to your property. Soot and smoke is very invasive. They can penetrate various cavities within your home thus causing hidden damage and odor. At SERVPRO of The Hill Country, we have a team of highly-trained professionals whose smoke damage expertise and experience allows them to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke – wet and dry. Because of this, there are also different types of soot residue. Before restoration can begin, SERVPRO of The Hill Country will test the soot to determine which type of smoke damage occurred in your home. Based on the information identified during pretesting, the proper cleaning procedures will be executed.

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  SERVPRO of The Hill Country has the equipment, expertise, and experience to restore any fire and smoke damage that has affected your home.

Need a professional to restore your home after a fire? Call SERVPRO of The Hill Country Today – (830) 995-4102

We service most areas of San Antonio and the Texas Hill Country, including Boerne, Junction, Kerrville, and Fredericksburg.

Fire Types or Classes

4/19/2021 (Permalink)

There are five different classes of fires, each designated by a letter.

Class A: The most common type of fire, Class A fires have combustibles that include paper, wood, cloth, plastic, trash and other ordinary materials that may be found in any home or business.

Class B: Fires caused by flammable liquids are considered Class B fires. These flammable liquids include gasoline, paint and oil. A Class B fire may also include combustibles such as propane or butane, which are flammable gases.

Class C: Electrical fires are Class C fires and include fires that originate from outlets, wires and other electrical components.

Class D: Any fire caused by combustible metals such as magnesium, sodium, aluminum and potassium, also known as chemical fires, are Class D.

Class K: Combustibles such as cooking oils, grease and fats are Class K fires.

If your home or business has experienced fire or smoke damage, please give us a call today. SERVPRO of The Hill Country is Here to Help. Click here to learn more about fire damage restoration with SERVPRO of The Hill Country.